Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

General Terms for Exchange / Return?

  • Within 7 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging


Are there any deductions for Exchange / Return?

  • You are responsible for return shipping charges. However, Reverse Pickup can be organized at a charge of Rs.100.
  • In case of Exchange, only Rs.100 if you have availed of our Reverse Pickup service. Otherwise no other charge.
  • In case of Returns, the original shipping charges (Rs.100) + Cash on Delivery charges (Rs.50) (only for COD orders) and Reverse Pickup charges (Rs.100) if reverse pickup requested.


How do I Exchange / Return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines


How soon will I get my Refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund (after deductions) will be processed, and a Store Credit or Discount Coupon will be issued. This can be used in future purchases on our site.

Still have questions? Email us at hello@platform73.com with your full name, order number and we will get back to you shortly.